Frequently Asked Questions
1. Do you provide long distance packages?
2. What is the standard charge to add a feature to my line?
3. How do I set up my phone bill to be paid online or by telephone?
4. What are the charges on my telephone bill?
5. Why is a deposit required?
6. Do you sell or rent telephones?
7. How do I use the voicemail system?
8. How do I handly harassing calls?
9. Can I change my phone number?
1. Do you provide long distance packages?
No, Cochrane Telecom
Services provides only local access. Ontera is the carrier for the
Cochrane area and you can reach them at 888-566-8372 or visit their
website.
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2. What is the standard charge to
add a feature to my line
For residential, a
Customer Calling Service is $4.00 for the first feature and $3.00 for
each additional feature. For business, the cost is $5.00 for the first
feature and $4.00 for each additional one.
For residential, an Advanced Calling Service is $4.50 for the first
feature and $3.50 for each additional feature. For business, the cost is
$5.50 for the first feature and $4.50 for each additional one.
If you are looking for more than one feature, Cochrane Telecom Services
offers Smart Packages.
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3. How do I set up my phone bill to be
paid online or by telephone banking?
Make sure you are setting up a bill payment to
"Cochrane Telephone". The CIBC requires a 10-digit account number and
the customer should use their 10-digit telephone number (example:
705272xxxx). The Scotiabank requires an 11-digit account number, which
include a slash after the 705 (example: 705\272xxxx). The Caisse
Populaire requires 14 digits and they should use your phone number plus
another four digits (example: 705272xxxx0000).
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4. What are the charges on my telephone bill?
Cochrane Telecom Services has designed an
explanatory
sheet for this.
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5. Why is a deposit required?
This is a security deposit required of new
customers to guarantee that bills will paid on time. After 12
consecutive months of good payment history, your deposit will be
credited to your account. If a customer provides a credit reference, the
deposit fee will be waived. There are other options available with
regard to a deposit. For more information visit
Customer Rights.
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6. Do you sell or rent telephones?
Cochrane Telecom Services only rents telephones.
Depending on the make and model, telephone rental can vary between $4-5
per month. The benefits of renting a telephone from CTS include no
charges for problems with the telephone. If it is a customer-owned
telephone, you might have to pay a fee for repairs. For more information
on available telephones visit Products.
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7. How do I use the Voicemail System?
Cochrane Telecom Services has provided an
easy-to-follow flyer on how to use the
Voicemail System and other
features.
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8. How do I handle harassing calls?
For recurring harassing calls, please contact
your local police. CTS also offer a Call Trace feature.
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9. Can I change my telephone number?
Yes, you can change your telephone number at any
time, however ther is an administration fee of $25.00 that will apply
for each request. Some restrictions may apply.
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